Digital Outlier | Orly Ballesteros

Permanence is good.

In some cases, you want things unchanged.

One of these are friends. You want friends to remain your friends, no matter how long you have not seen them.

You want to see them and be the same person that you enjoyed companionship in the early days of your life.

Alas, only few people can be the friends that you once have. People change and it is a universal law.

But when you do find a friend that never changed, in terms of the way both of you treat each other, you celebrate and make the most of the moments you are together.

Permanence is good.

Yesterday was something.

I went to Bank of Commerce Branch in San Miguel Avenue to pay my car loan. I inquired how to pay for this is my first time to pay my car loan. Normally, it is my wife that pays the bills.

I was referred to a supervisor, the supervisor called the assigned person. I thought that this will be fast.

Almost an hour or exactly 55 minutes, the Supervisor called again the person assigned, the person instructed the Supervisor to send me to 7th floor.

I went to the 7th floor to meet the person, but the person made me wait again for 5 minutes. When she came, her name is Nina Agno, she told me that my wife has an existing loan and my payment will be diverted to the personal loan of my wife.

I just say if there is a contract that stipulates that I am ok. And requested for a document. She went inside her office, I assumed she would get the documents, she made me wait for 10 minutes (I use my I Phone to time my waiting moment), when she came back, she introduced me to her Senior Supervisor Mr. Noah Rodriguez.

Her supervisor and I again made the same discussion. The difference the Supervisor sounds arrogant. But again, we settled that if there is a document that states they can divert my payment to my wife's loan I will abide, they just have to furnish me a copy.

Both Nina and Noah can't that day so I gave my email.

Here is the thing that blew my top and pissed me, since it is settled, I told Nina if I can pay now. She said yes, but I have to go down to the bank again.

So Nina Agno, called me upstairs at her office on the 7th floor, discussed about a policy they cannot furnish a copy, when if fact, they are in the main office of the Bank of Commerce, and wanted me to go down again, to pay my car loan.

I and anybody for that matter will be pissed. It is very disrespectful and agonizing to a customer to be placed in this kind of situation.

To cut the long story short, I did not pay my loan yesterday. And I will never go to that branch again. But of course, I and my wife will pay the loans that we have.

Do business again with Bank of Commerce, I say no more. I love my sales agent with Diamond Motors, and my loan is for my second car. If I will get a car again in the near future and the dealer will partner with Bank of Commerce, I will just have to go to other dealers not connected with this Bank.

Also, I will tell my friends every time I have an opportunity, that they should never take a loan or deposit to the Bank of Commerce. And to the Bank of Commerce, if the management or customer service department  is reading this, I hope you fire the two inept employees that you have.

Bank of Commerce does not need tough competition if  they have employees like these two.

So we are visited by storms every year. 

Life has storms, visiting us unexpectedly. But like the storms that Mother Nature throws at us, it passes by. 

No storm is permanent.

So when storms enter our lives, be strong, it too shall pass.

Ironically, I see a lot of people who take the storms in their lives like a permanent thing. Their acceptance of defeat is mind boggling. It is sad to see people like these.

If you know someone who is like the one I am describing, please give them time. Talk to them and show you care, explain to them that they are stronger than the storm.

Tough situations don't last but tough people do. 

So a staff of mine said she does not have more love left for the company that is why she is leaving.
Although the real reason is not this one, but this statement is very interesting.

Love for work is an emotion and a responsibility. If you have an emotion, it is not enough. You have to have the deepest sense of responsibility to perform the work and know why the work is important.

How does your work add value to the bigger process of the organization?

Oftentimes, staff equates their love to the money present on the table for them if they do a certain work, forgetting the responsibility that is required before they get the value and money they deserve.

Where is the love (money)? It is there when you become responsible and serious to prove yourself that you can accomplish greater things. If you do and can, the money will be there because superiors and managers will do all the things that are possible just to satisfy you and tie you to the company that you are working in.

As for the staff that said this to me, I let her go.

It is baffling to hear people saying something they want others to do when they can't do it for themselves.

The effect to the one being told to obey is devastating. The person giving orders, loses credibility.

Although this is common knowledge, the practice is very uncommon.

So if you are reading this, walk the talk, and walk the walk. It is better to walk than talk because we move from one place to another. We create motion if we walk the talk, and if there is motion there is movement, if there is movement there is positive growth.

The problems are as natural as sunlight. You cannot run away from it, even if it is so painful.
So if you cannot run away from it, there is only one option. The best option is to FIGHT BACK.

FIGHT BACK means to face it, plan and plot a solution, endure the pain and let the wounds heal by finding the right cure.

There is no other positive option left and the best part is that the power to FIGHT BACK is in your hands.